Columbia University Digital Knowledge Ventures
Helping Students Cope with Trauma and Loss: Online Training for School Personnel with Helene Jackson, Ph.D.
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This course was edited by Sharon Kay. The project was developed by the Columbia University School of Social Work with support from the Bank Street College of Education.

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Help


Registration and Login
Lost user ID or password
Login not working
Description of an e-seminar

Using the E-Seminar
Viewing video
Watching interactive learning tools
Viewing portable documents (PDFs)
Saving documents

Contact Information
Contact Customer Service
Providing feedback on e-seminars
 


Troubleshooting
Making the text larger
Plug-in error messages
Using the "Back" button on the browser toolbar
Broken link or site not found

Browser and System Requirements
System requirements
Using Netscape or Mozilla
Using Internet Explorer
Using AOL
Using Safari
Using OS X




Registration and Login
Lost user ID or password
If you've lost your user ID or password, please e-mail Customer Service at help@dkv.columbia.edu with your full name and the name of the e-seminar you are trying to access.
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Login not working
Your user ID and password are case sensitive. They must be typed exactly as you entered them at enrollment. If your login is still not working, please e-mail Customer Service at help@dkv.columbia.edu with your full name and the name of the e-seminar you are trying to access.
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Description of an e-seminar
E-seminars are three- to five-hour learning experiences combining multimedia, interactivity, and collaborative discussion.
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Using the E-Seminar
Viewing video
In order to view video you will need to download the free RealPlayer plug-in and follow the simple instructions. Long download times (up to a half-hour) may be expected on a 56K modem.

It is not necessary or recommended that you purchase the premium versions of the RealPlayer plug-in that are featured on the RealPlayer site.

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Watching interactive learning tools
To view some of the interactive elements in the e-seminar, you will need to download the free Macromedia Flash Player and follow the simple instructions.
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Viewing portable documents (PDFs)
Some e-seminar excerpts are portable document format (PDF) files that require the free Adobe Reader plug-in. Download now and follow the downloading instructions.
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Saving documents
To save a PDF file, you may use Ctrl-S on the PC and Cmd-S on the Mac. Alternatively, use the browser's File menu to select Save. To save a web page or a transcript, you may use Ctrl-S on the PC and Cmd-S on the Mac.
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Contact Information
Contact Customer Service
Please direct your comments, questions, and suggestions to Customer Service: help@dkv.columbia.edu.
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Providing feedback on e-seminars
We welcome feedback on your experience. To provide comments on a specific e-seminar, select "Feedback" in the navigation (if available). To provide general comments, e-mail Customer Service at help@dkv.columbia.edu.
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Troubleshooting
Making the text larger
There are two ways to change the text size on your monitor: using options built into your browser, or changing the resolution of your screen. With the Internet Explorer browser, use the "View" menu to change text size. (On a PC, you may also need to look in the "Tools" menu, select "Internet Options-Accessibility," and check "ignore font sizes specified.") With Netscape, you can make the text larger by simultaneously holding down the Ctrl and + keys on a PC or by holding down the Cmd and + keys on a Mac.

To change the resolution on a PC, right-click on the desktop and choose "Properties." Then, select the "Settings" tab and change the "Screen Area" slider. To change the resolution on a Mac running OS X, choose "System Preferences" from the "Apple" menu or the Dock. Select "Displays." Change the selection under "Resolutions." On a Mac running OS 9, select "Control Panels > Monitors" from the Apple menu. Change the selection for the "Resolution."
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Plug-in error messages
If you cannot view a video, slide show, interactive, or PDF, you will receive a plug-in error. You will need to download the appropriate plug-in. Please select one of these options to be taken to more detailed help information: RealPlayer Video, Macromedia Flash Player, or Adobe PDF.
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Using the "Back" button on the browser toolbar
If the "Back" button does not take you to the previous page in the e-seminar, please use the e-seminar navigation buttons and tools instead.
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Broken link or site not found
While we make an effort to keep links to external sites up-to-date, they may change without our knowledge—or be temporarily offline. If you encounter a problem linking to an external site, please e-mail Customer Service at help@dkv.columbia.edu with the name of the e-seminar and a description of the page with the broken link.
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Browser and System Requirements
System requirements
For IBM-Compatible PC
Windows 98 or later
128 MB of RAM (256 or higher recommended)
Monitor: 800x600 pixel resolution recommended
Connection: Internet service and 56K modem minimum
Browser: Internet Explorer 5.x or above, Mozilla 1.4 or above, Netscape 4.7 or above. Netscape 6 not recommended.
Plug-ins: RealPlayer 7 or later, Macromedia Flash Player 5 or later, Adobe Acrobat Reader 5 or later

For Macintosh
MAC OS 9.2 or higher
128 MB of RAM (256 or higher recommended)
Monitor: 800x600 pixels resolution recommended
Connection: Internet service and 56K modem minimum
Browser: Internet Explorer 5.x or above, Mozilla 1.4 or above, Netscape 4.7 or above, Safari 1.2 or above. Netscape 6 not recommended.
Plug-ins: RealPlayer 8 or later, Macromedia Flash Player 5 or later, Adobe Acrobat Reader 5 or later
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Using Netscape or Mozilla
The Netscape and Mozilla browsers are free. Download the latest version of Netscape or download the latest version of Mozilla and follow the simple download instructions.
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Using Internet Explorer
The Internet Explorer browser is free. Download the latest version of Internet Explorer and follow the simple download instructions. PC users, please be aware that if you have a previous version of Internet Explorer, it will be overwritten when you download a later version.
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Using AOL
If you use AOL, you will need to use Netscape Navigator, Mozilla, Internet Explorer, or Safari instead.

After logging on to AOL, open the alternative browser in order to use the e-seminar. You may need to contact AOL to configure the alternative browser to work with AOL's proprietary software. In this scenario, you are connecting to the Internet with AOL's network but using a different browser to view the e-seminar. Just make sure you are still logged on to AOL while browsing.
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Using Safari
The Safari browser is a new free browser for the Macintosh OS X platform. Download the latest version of Safari.
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Using OS X
The e-seminars will work fine in Mac OS X or Mac OS 9.
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